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RikudouUu

Seasoned Newcomer

8 days ago

Comprei e paguei o Battlefield 3 PREMIUM e não chegou na conta.

problema de compra

RikudouUu

Seasoned Newcomer

8 days ago

Eu acho que você está equivocado, porque lá na hora da compra tem dizendo sim que vem com o jogo.
Se eu comprei a versão PREMIUM então o jogo BASE tem que vir junto, como diz na loja da EA. Se eu adquiri a EDIÇÃO PREMIUM logo ela tem que vir OBRIGATORIAMENTE com o jogo base e todas as coisas inclusas nele.

EA_Edu
Community Manager
8 days ago
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RikudouUu De acordo com a descrição que esta aparecendo na imagem, parece que realmente deveria vir o jogo base. Vou sugerir que fale com o nosso suporte para perceber melhor o porque de o conteúdo não estar aparecendo.

Siga o link para falar com um atendente, se tiver alguma dificuldade um acessar a opção de chat, entre não fazendo login ou tente em outro dispositivo.
- RikudouUu
  Seasoned Newcomer
  7 days ago
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  Cara, eu segui os passos e ainda não apareceu o jogo na biblioteca. Que site e APP bugado dos infernos.
  Não respondem o EMAIL que mandei explicando tudo certinho, que coisa chata de resolver.

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O pagamento já foi confirmado na mesma exata hora...","body@stringLength":"452","rawBody":"

Então, eu adquiri uma cópia do jogo BATTLEFIELD 3 EDIÇÃO PREMIUM no dia 19 de março de 2025 às 18:53 e desde então esse produto não chegou na conta.
O pagamento já foi confirmado na mesma exata hora da compra, e já se passou mais que as 24 horas do limite de tempo de espera para o produto chegar na biblioteca da EA PLAY.
Eu quero uma solução RÁPIDA logo para isso, porque eu paguei e quero o meu produto o mais rápido possível.

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Comprei e paguei o Battlefield 3 PREMIUM e não chegou na conta.","moderationData":{"__ref":"ModerationData:moderation_data:12034279"},"body":"

RikudouUu De acordo com a descrição que esta aparecendo na imagem, parece que realmente deveria vir o jogo base. Vou sugerir que fale com o nosso suporte para perceber melhor o porque de o conteúdo não estar aparecendo.

Siga o link para falar com um atendente, se tiver alguma dificuldade um acessar a opção de chat, entre não fazendo login ou tente em outro dispositivo.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2025-03-21T10:18:40.559-07:00","lastPublishTime":"2025-03-21T10:18:40.559-07:00","metrics":{"__typename":"MessageMetrics","views":13},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-pt/category:ea-forums-pt/community:tghpe58374board:ea-app-technical-issues-pt/message:12033703/message:12034279","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMDM2Njc1LDEyMDM2Njc1","node":{"__ref":"ForumReplyMessage:message:12036675"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"784","rawBody":"

De acordo com a descrição que esta aparecendo na imagem, parece que realmente deveria vir o jogo base. Vou sugerir que fale com o nosso suporte para perceber melhor o porque de o conteúdo não estar aparecendo.

Siga o link para falar com um atendente, se tiver alguma dificuldade um acessar a opção de chat, entre não fazendo login ou tente em outro dispositivo.

Cara, eu segui os passos e ainda não apareceu o jogo na biblioteca. Que site e APP bugado dos infernos.
Não respondem o EMAIL que mandei explicando tudo certinho, que coisa chata de resolver.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-22T06:31:38.976-07:00","lastPublishTime":"2025-03-22T06:31:38.976-07:00","metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-pt/category:ea-forums-pt/community:tghpe58374board:ea-app-technical-issues-pt/message:12033703/message:12036675","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"203","rawBody":"

Cara, eu segui os passos e ainda não apareceu o jogo na biblioteca. Que site e APP bugado dos infernos.
Não respondem o EMAIL que mandei explicando tudo certinho, que coisa chata de resolver.

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