Forum Discussion

bizuktag's avatar
bizuktag
Rising Traveler
4 months ago

Did EA abandon these forums already?

Your forum feedback section has turned into a generic help desk for people who're posting about in-game problems - not questions and feedback about the forum itself.

Looking through this forum to see if any EA representatives have actually been responding to peoples' valid and legitimate constructive criticism is like trying to dig through a junkpile.

Are there no moderators over the weekend? Did you really force people to leave forums that were well organized and working just to come here and trawl through a mire of threads that have nothing to do with what they're even looking for? Is it too much to expect any response to the feedback people have been offering about their issues with this forum, including problems accessing it?

This entire debacle makes me suspect very strongly that EA doesn't actually want a working, active and thriving user forum at all.

  • EA_Pythia  I find if very difficult to follow the conversations. I look at a thread and it says that there are 22 unread posts last one made 7 minutes ago, yet when I open the thread and filter for newest all the posts visible on the page are from 2 or 3 days ago. There is no way I am digging deeper than that to search and find the posts that I didn't read.  Which begs the question, how are you moderating these threads and keeping track of all our suggestions if posts are buried deep within threads and become unreadable? I see the practice is still there to put all feedback in one thread, my question is can you still easily read it and follow our suggestions? If you have such a  system in place that allows for easy reading, can it be implemented for forum users as well?

  • EA_Nils was responding to threads in this section as recently as 24 hours ago, but I would guess he has the weekend off.  EA people are definitely listening but are also trying to put out a lot of fires at once.

    As for the pile of unrelated threads in this forum, yes, it's a problem, and hopefully someone from EA will clean them out soon.

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager

    Heya bizuktag,

    we only have a skeleton crew going on the weekend (today, that's me) and we're working on organising, categorising, and replying to the feedback given here on the EA forums. It's all a process and I'm aware that it can be frustrating as a user, but believe us that we want to make this into a forum that is well-usable and engaging.

    I have removed all the post of the weekend that don't belong into this forum yet. Unfortunately, more will probably appear, but we're trying to keep up with it and redirect the people to AHQ. During the week, you will see more engagement from the moderators as that's when most of us are working.

    Thank you for your engagement and feedback! IF you have any more questions and feedback, please let us know here in the forum and we will get to it as we work through them all.