Forums "The Appropriate Channels" Error Loop

I think this is not only a breakdown in the system (the fact you even when told to go through regular/appropriate channels, when it results in nothing, not even a response), I think it is not conducive to a healthy forum environment or a basic level of customer service. 

I am not a troublemaker, I never done anything bad, at most I can/could be cheeky or firm. And I honestly feel I have been mistreated and I have no official way to ticket, or way to resolve this. Even if you don't care about the individual this is systemically a way to alienate even your good and positive forum members in the community. I think that hurts all. 

You can look up my comment history, even the hidden, you will only see I have been helpful and positive. And the worst I have been is firm, when I feel something isn't right, and it is mild if anything.

Note I am only posting this because the regular/appropriate channels doesn't work, I would have been fine going that route, but it doesn't work. I am letting you know it doesn't work.