No explanation, just automated messages.
I am reaching out in regards to a wrongful ban. I was issued a “Warning” back in 2022 and as of this week that warning has been upgraded to a ban. Without any explanation or follow ups. All because I tried unlinking and re-linking my EA account due to an error madden. (Had I knew this was going to create this issue I would’ve never un-linked in the first place.)
No other cases or any other violations. 4 years later it is upgraded to a ban for absolutely no reason, follow-ups or explanations. I have spoke with the chat-support on EA’s site countless time. Even they agreed this an error on their end but do not have the authority to do anything about it. I have tried appealing the ban maybe 6-7 times so far and but clearly I am just dealing with an automated messaging system. Receiving the same message every single time. I have contacted other agents via chat and they all keep sending me down a dead-end road. Telling me to follow the same protocol. I have screenshots of the chats and the original warning. Where it clearly states I am still able to access my account as long as I follow guidelines. I have tried reaching out to PlayStation network, ultimately they’re telling me this is a “EA issue”. Since 2022 after that initial warning I have not recieved any other violations. It clearly states my account is accessible as long as I’m following the rules/guidelines. This 100% a wrongful ban and systematical error on EA’s end. But nothing is being done and I’m just going in circles at this point. There is no human in the that specific department to even speak to. I am looking for help to get this issue resolved!
