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Rasulski's avatar
Rasulski
New Rookie
3 months ago
Solved

Banned on BATTLEFIELD 6 and I keep getting banned.. Appeal denied..

I got banned on 8 accounts already 1 steam and 7 EA accounts..

Fisrt my main account was banned which I had since 2008 lmao.. Zero penalties no history of anything. Then my second account which I had as a backup since 2012.... Again no penalties zero.. 

Ban reason "Game enhancements" TOS viloation. WHAT violation? What game enhancement? I really don´t understand. I had to make several new account just to be able to enjoy the game for a little at a time to join in up with my friends..

I appealed the ban once-no response. Appealed again (since okt-14th) Got denied..

Backtracked my email and had a message about a compromised password which also showed EA in the list. Maybe account was hijacked to cheat.. Explained that I since changed my password recovered the account and did 2-step verification. Still denied my appeal. 

They might have banned my HWID or IP I don´t know. Bought a whole new beast of a PC just for BF6 lol... Guess I need a new motherboard or something at this point... I will keep appealing I swear..

Why don´t EA want to help their most loyal customers is insane :P

9 Replies

  • Bought EA Play Pro 5 times, and Battle pass Pro 2 times just to try and Play BF6. The money wasted and no help whatsoever....

  • Rasulski's avatar
    Rasulski
    New Rookie
    3 months ago

    It´s these automated responses man.. If you please read the post I already appealed 2 times and got denied, even though I never even been close to cheating ever..

  • xGUERRAx84's avatar
    xGUERRAx84
    Seasoned Newcomer
    17 days ago

    Tell me about it, bro I got banned and didn’t even play the game for over a month logged on got banned and they said for that day they observed enhancements on gameplay, and there was no gameplay to even show because I have not played the game. I exhausted my appeals and now I’m just stuck currently looking in to the Better Business Bureau. This is just so unfair. They won’t even attempt to show you any proof in the main reason why it’s because it doesn’t exist so they just rob your money. Crazy crazy.

  • xGUERRAx84's avatar
    xGUERRAx84
    Seasoned Newcomer
    17 days ago

    It doesn’t matter I’ve appealed many times now have exhausted them for gameplay enhancement but no proof has been provided to me at all because they don’t exist spent $100 on PC and bought another copy for 70 on PS5 Pro just to be ripped off crazy looking in to the Better Business Bureau currently for a complaint

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hey xGUERRAx84​ if our team has reviewed multiple appeals and declines them then it means that they found evidence to support the ban. 

    All we can recommend is that you gather as much additional information as possible and appeal again.

    Darko

  • xGUERRAx84's avatar
    xGUERRAx84
    Seasoned Newcomer
    16 days ago

    If evidence exist, please provide it. They can’t be provided because I haven’t played the game. I just logged on and got banned and said that they observed enhanced gameplay, which is not accurate since I had not played the game in about a month being accused of something and then just take their word for it because they’re the ones that made a decision. That’s not evidence. Somethings is wrong here. I am not a cheater. I’ve been with the a for over 20 years buying products since madden 89 might have a different name from original account, but you guys have made mistakes before and I truly believe I fall under one of those mistakes just because you tell someone they were cheating doesn’t mean they were cheating. I just don’t get it. I am currently in the process of seeking legal help and I’ve already been talking to the Better Business Bureau.

  • xGUERRAx84​ Same here, I got banned and wasn't cheating and have never cheated.
    I'm 50 years old and bought games from EA going that far back as well. I have all the Battlefield games in my library and never once got a strike or warning from EA in 20-30 years. Paid $100 for the game and upgraded my PC to play BF6.

    I put in an Appeal in November and haven't heard anything back for 4 months (Was Waiting on Studio). So I sent another appeal email to EA and then they denied me. I since tried to re-appeal like 5 times asking exactly why I was banded and all I get is an Ai response saying the ban is valid.

    You would figure a loyal customer with no record of breaking the rules I would at least get a warning so I could figure out what game enhancements they are talking about and remove what ever it is from my PC.

    And no I don't have a cronos or whatever it is.