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travis_beery's avatar
travis_beery
Seasoned Newcomer
3 months ago

Does anyone work in EA support anymore?

I have an email address thats supposedly been “deactivated” since I haven’t played an ea game on my Xbox for years but the ea support website has no option to chat with anyone. Every time I “create a case” it by default goes to paused and no one gets back to me. It’s as if no one actually works in support. Also due to the fact that only one Xbox gamer tag can be attached to an ea account, my only option would be to make a new Xbox gamer tag and that’s not going to happen. Any one on here have a work around or maybe a way to actually get ahold of someone at EA? 

ea help

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  • 6fdjqmkh44qs's avatar
    6fdjqmkh44qs
    Seasoned Newcomer
    3 months ago

    i got in contact but then i cant even read the messages on the case i opened, theyre intentionally making it difficult for their community to contact them which is ironic considering theyre using labs to communicate with their playerbase

  • MTS_GWGSiorai's avatar
    MTS_GWGSiorai
    Rising Newcomer
    3 months ago

    I got in contact with them a couple of times, but I guess that was just lucky. I have two open active cases, and I can't resume either one because EA Support is refusing to do their job by making it impossible to get the help you actually need.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey travis_beery,

    I'm sorry to hear you've been having trouble contacting EA Help Support. If you're not getting the chat option when trying to contact them, please try selecting "EA Account" as a product and "I need help updating my EA account" as a subject.

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

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