What purpose does the EA forum serve?

What purpose does the forum or any "support" entity of EA even serve? In the information age, you cant get prompt responses on game-specific forums here, and of all the threads I have read in this ar...

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GorgutzWaaagh

New Novice

4 days ago

Sorry, my frustration led me to not be specific. Im stuck being unable to launch dead space 3 specifically. Every support function I try to use regarding that game specifically seems to lead back to the forum where I've not received any response for my question; thus leading to me posting here in further frustration.