2FA codes won’t send to email, but other EA emails send

Hi, sorry to hear you’re stuck at the verification email step.

Please check your spam, junk, or any other folder you may have created, just in case the emails are being routed there automatically.

Could you try going to Settings > Junk Mail in your email account and adding [email protected] as a safe sender?

If you are still not receiving the code, I’d suggest contacting EA Help again for further assistance.

Thanks.

No emails in junk, spam, any other inbox. Also I am getting help ticket emails from EA as well as the change password email, just no 2FA emails. It’s so odd. 

I tried to contact support multiple times but this is what I get each time. 

Nobody ever answers the chat, this is the third or fourth time I’ve tried and a few times I waited 30-45 minutes and no answer, no one ever shows up to talk to. 

Thank you for getting back to me.

If one of our support agents joins the chat, you should receive a notification. Please wait patiently for their response.

I’m sorry for the wait, as the support team may be busier than usual at the moment.