6 month cooldown on linking Xbox account

Question

A popup appeared when I opened CFB 27 asking me to link my EA account. I accepted and did not realize this was the wrong account. I am now being told I am locked out of my account for 6 months. How is it acceptable to keep purchased content from me for 6 months due to an accidental sign in? I am not the first person with this issue and EA should really do something to fix this. Support won’t even help. 15+ year customer that will never play another EA game again if this is not corrected.&nbsp;

ea_mplsnow · Answer

Hey NegativeOrc​,&nbsp;
I'm sorry to hear that you've been receiving pushback when trying to re-link those accounts, especially as the unlinking occurred unintentionally.
I understand the frustration that comes with the cooldown obstructing your access to purchased games, but there isn't anything we can do here on the forums to support you, as we don't have the tools to do so. This might not be the response you were hoping for, but if you've already&nbsp;connected with our live support team and shared the accidental nature of this unlinking to no avail, then I'm afraid you'll need to wait out the cooldown period.&nbsp;
You can try contacting support again and referencing this thread for context, but ultimately, that decision will be live support's to make per protocol, and we can't guarantee you'll receive a different response. Sorry again to hear that you're in this situation.

Forum Discussion

6 month cooldown on linking Xbox account

1 Reply

Featured Places

EA Community Discussion

Community Highlights

New to the EA Forums? Start here!

EA Forums Rules & Guidelines

Recent Discussions

false ban with improving game

Delete my entire EA Account

Refund

Google play

EA Proof of Purchase (PS5)