If your account was hacked 40420045 then the best thing to do is follow the steps here: https://help.ea.com/en/articles/ea-account/secure-hacked-account/
We cannot help with any account issues here on the forums.
Darko
i got hacked and i trying to do a case but i legit cant find in ea help were to start a case. i tried following suggested steps but doesn't apply to me Bec my email was changed by Hecker and cant recover account. question is, how to navigate to start a case.
Community ManagerHi 40420045,
I'm so sorry to hear this and to hear you're having trouble reaching our support team. The EA Help site recently underwent a revamp, so things may be a bit different depending on what steps you followed.
Our support team can help you update the email address on the EA account, once you've passed the account ownership verification stage with them. They'll do their best from there to assist you with recovering access to the account and resecuring it.
Please get in contact with our support team, and have the following information ready:
- EA_Lanna
(Edit: Merged your post into an existing thread on this. Let's keep this to one thread so as not to flood the boards with the same discussion. You can update this thread to continue the conversation. Thanks. 🙂)
Community Manager
Community Admin
