Account Compromised
Hello EA Help Team,
My EA account was permanently banned due to repeated penalties. However, one of the temporary bans applied to my account (Case #282070428, dated Apr 14, 2026 for Battlefield 6) was received on the PlayStation 5 platform.
I have NEVER owned or used a PlayStation 5 console, nor have I ever played Battlefield 6 on PS5.
My account was compromised/hacked by an unauthorized third party who linked their PSN account to my EA Account without my knowledge or consent. As a result, violations committed by the hacker on PS5 were wrongly counted against my account history, leading to an unfair permanent ban.
Hey there, I’m really sorry to hear about what happened.
The first step is to recover access to your account. Please follow the steps in this article:
https://help.ea.com/en/articles/ea-account/secure-hacked-account/
Once you’ve regained access, you can submit an appeal to have the account ban reviewed:
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
If you’re having trouble recovering the account, scroll to the bottom of the recovery article and select “Contact us” to get in touch with an EA Advisor for further assistance.
Let us know if you have any other questions.
