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AkBC111's avatar
AkBC111
Rising Novice
27 days ago

Account Hacked and Banned at the same time

Dear EA Support Team, I am writing to request urgent assistance regarding my EA account. My account has been banned, and all of my appeals have recently been rejected. However, I strongly believe...
accessibility
ea help
login issue
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
27 days ago

AkBC111​ 

Check the link below for info on securing your account: Secure a potentially hacked account

Ban appeals are not handled via the forums. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link: How do I appeal a ban

If required, click the link below for EA Help: EA Help

Thank you. EA_Barry. 

  • AkBC111's avatar
    AkBC111
    Rising Novice
    21 days ago

    It’s been around a week since my 2nd appeal, although I got the email recovered but the ban hasn’t been lifted yet, there’s no reply from the review team. Should I consider the ban to be permanent? Some hacker causes some problems and I have to face the consequences? Never expected such a thing from a company like EA.

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      17 days ago

      AkBC111​ 

      I do not have information on whether the ban may be permanent. Please allow time for a response if you have not received one yet. You can appeal up to three times, so all is not lost just yet. Thank you. EA_Barry.

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