Forum Discussion

Seasoned Newcomer

1 day ago

Solved

Account hacked

My account was hacked and they changed my email and phone number associated with my account can you please help me?

il_b3amed_li
Seasoned Newcomer
1 day ago
I had to create an account just to do this and try to contact your support and still can’t get any help.
il_b3amed_li
Seasoned Newcomer
1 day ago
Totally locked out they changed everything can’t get in we’ve tried the contact us and it doesn’t work so what is a number we can get through on to call cause nothing ahead worked and there is no help and we pay money to utilize your app and play the games and get no help.
EA_mplsnow
Community Manager
1 day ago
Hey il_b3amed_li,

Sorry to hear that someone else has gotten into your account and changed the account details.

If you haven't already and can still access the account, please try to complete as many of these security steps as possible to help get your account and system back under your control.

If you're locked out of the account or unable to sign in, you'll want to get in touch with our support team by using the Contact Us option at the bottom of that page. The team there will work with you to help recover the account itself and update those account details after verifying that you're the account's owner.

Let us know how it goes, thanks!