Forum Discussion
6 Replies
- EA_cuervo11 days ago
Community Manager
Hey there,
If you're receiving a message saying that your credentials expired, you need to reset your account password: How to reset your expired password. After resetting the password, you should be able to access your account.
Let us know if you have any further questions,
- R0NAM1110 days agoSeasoned Newcomer
Afternoon,
This is a Steam Oauth account from it's creation I believe, I never set an email & I don't think the ID is one I set (If it's the same as my Steam ID then some random email comes up from a gmail address in the password reset section).
When I attempt to link my Steam profile to this current EA account I get the above Error with my username.
- EA_cuervo9 days ago
Community Manager
Hey R0NAM11,
That message means that your EA account is currently disabled. Usually resetting the password fixes the problem, if that didn't work for you, please contact EA Help Support: How to get help with your EA Account
- R0NAM118 days agoSeasoned Newcomer
I've tried resetting the password but I don't know what the ID would be, when I try my steam profiles ID it comes up to an unknown email.
I also have an open ticket with support but nobodies gotten in contact with me yet.
- R0NAM118 days agoSeasoned Newcomer
The chat function FINALLY WORKED and I was able to get this resolved, thanks!
- EA_cuervo5 days ago
Community Manager
R0NAM11 If you still didn't hear back from them, I would suggest to contact them via chat:
How to chat with EA Help- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
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