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R0NAM11's avatar
R0NAM11
New Novice
9 months ago

[Account Issue] Steam profile is linked with unknown account, how to re-link?

HI All,

I'm trying to get Battlefield 4 working through Steam and everytime it Oauth's with the EA App I get the same message I get signing into the EA Website with Steam:

"There's been an error

Your EA credentials may have expired, please try again or reset your password."

And when I reset the password I see an email preview I do not recognize.

How can I unlink me Steam profile from that unknown account and relink it to my own account?

Thanks!

account linking

6 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey there, 

    If you're receiving a message saying that your credentials expired, you need to reset your account password: How to reset your expired password. After resetting the password, you should be able to access your account.

    Let us know if you have any further questions,

  • R0NAM11's avatar
    R0NAM11
    New Novice
    9 months ago

    Afternoon,

    This is a Steam Oauth account from it's creation I believe, I never set an email & I don't think the ID is one I set (If it's the same as my Steam ID then some random email comes up from a gmail address in the password reset section).

    When I attempt to link my Steam profile to this current EA account I get the above Error with my username.

  • R0NAM11's avatar
    R0NAM11
    New Novice
    9 months ago

    I've tried resetting the password but I don't know what the ID would be, when I try my steam profiles ID it comes up to an unknown email.

    I also have an open ticket with support but nobodies gotten in contact with me yet.

     

  • R0NAM11's avatar
    R0NAM11
    New Novice
    9 months ago

    The chat function FINALLY WORKED and I was able to get this resolved, thanks!

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    R0NAM11 If you still didn't hear back from them, I would suggest to contact them via chat:
    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

     

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