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Rahmon215's avatar
Rahmon215
Newcomer
12 hours ago

Account Recovery - linking

Hi

recently I tried to launch BF1 on steam and it asked me to login to my EA account which I did but then I found out that my EA account was hacked a while ago not sure when exactly but I think it happened in December 2024, the info on that account was changed including the email and I can not access anymore and since I can only link one account and I can not unlink the account unless I can access my EA account the game in my library became unplayable not only BF1 but any future games that require EA account will be unplayable, I tried to contact EA support and for 3 days they kept repeating the same script to me without listing to a word i say and they reach a decision within seconds that they can not verify that the account belong to me, I can prove that the steam account is mine and i have access to the original email that I used to create my EA account and I have the welcome message that I got when creating the account back in 2017, a while ago I faced the same problem with another platform and they were so helpful and account was recovered within 24 hours.

any ideas how can i solve this issue :(  

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Support will ask you some questions that when answered correctly, verify you own the account. I'm very sorry. This is not something we can assist with over the EA Forums.

  • Rahmon215's avatar
    Rahmon215
    Newcomer
    6 hours ago

    if they are checking the current info of the account of course it is not going to match, but they wont check my account history, the original email used to create the account is mine and the steam account link to it is mine, what more proof the support team need!!!? i can not say that they are giving any support if they are reading from a script rather than looking into the problem itself

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hello there. I'm sorry to say, if you can't verify owning the account, support won't be able to help with the linked accounts. The best I can advise is to try again with an advisor to correctly answer the account ownership verification questions.

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