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muffin16790's avatar
muffin16790
Newcomer
26 days ago

Account Recovery Error with tool

  One of my EA accounts was stolen two weeks ago and the email was changed. When I go into a live chat to recover it, I give the code from the original account creation email, but they tell me, "T...
ea help
xdmdsw528rp6's avatar
xdmdsw528rp6
Seasoned Newcomer
26 days ago

I'm having the same issue, the EA Help page recently changed it to "the issue is no longer supported by advisors".  Which is horrendous considering the multiple cases I made.  Not only did I not get a clear answer I also kept getting the same response.  "Due to security reasons we are unable to update the email"  even though I provided all the information they asked for and more.  And I asked them if any extra information I had would help.  I'm tired of getting the same Vague answer it's like I'm talking to a robot and not an actual person.  And when I asked for clarification they wouldn't even give me an answer and completely ignored the question.  Examples in the screen shots here.  I blurred out my name in said screenshots for obvious safety reasons.

xdmdsw528rp6's avatar
xdmdsw528rp6
Seasoned Newcomer
26 days ago

I'm just tired of the same robotic response without any actual in depth explanation.

  • xdmdsw528rp6's avatar
    xdmdsw528rp6
    Seasoned Newcomer
    26 days ago

    Also context this is a new EA account I made because I obviously can't file the ticket on the one that my Xbox and Steam are linked which is the one I'm talking about above.

     

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