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jc23vzv5cpyj's avatar
jc23vzv5cpyj
Newcomer
1 day ago

Appeal for suspended account

No response from ea for past seven days issue is not solved and no one from support team of contacted me from ea fc mobile team ,this is the worst service I have seen for such a big gaming company shame on ea for this and me for playing this,they told an adviser will contact you through mail as soon as possible and waiting time is 48 hours it's almost 7 days no one contacted me

 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hey jc23vzv5cpyj​​, 

    Sorry to hear you're still waiting to hear back about your appeal of this account suspension. 

    If you've followed these steps to create an appeal, you're on the right track. Unfortunately, we don't have an ETA to provide, as it depends on the number of cases that the team is actively investigating at the moment. Once the team has updates for your case, they will reach out to you through email.

    In the meantime, you can keep an eye on the status of the appeal on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Those statuses usually take a bit longer than usual, so please avoid resuming the appeal until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!