Agent Alexa in Case #250812677 told me to use Live Chat for my hacked account, but EA Help displays 'This issue isn't supported by advisors' every time I click on Chat. Could a Community Manager please help escalate my case to the account security team?
CM Edit; Edited title for clarity
Community ManagerHi there, I'm sorry to hear that you're having trouble with your EA account.
Please note that we're unable to assist with hacked accounts here in the EA Forums.
You can try to reach out to the EA Help team via this link. When accessing the article, scroll down to the bottom of the page and click on "Contact Us", which should allow you to speak directly with an advisor.
I hope this helps.
Community Manager
Community Admin
