Attn: EA Support - Request to remove game from EA App PC Library - Dead Space 2

Since EA has made it nearly impossible to get through to their support staff and the fact that I have requested this numerous times, perhaps someone on here can direct me to EA Staff or moderators that may be able to help with my request.

I have spent countless hours troubleshooting with EA Support Staff over the past couple of years trying to get my copy of DEAD SPACE 2 in my EA App library on PC to install with absolutely no success. I have asked/requested many times for EA Support Staff to permanently remove the game from my EA App library, as I cannot get it to install and run. I cannot even repurchase the game as it is listed as owned in my library, but as it stands its pointless having the game there if it won't install.

Each time I have been told by EA Support Staff that they have escalated my request to their appropriate team to follow up and remove my game and each time they fail to do anything about it.

So if someone from EA Support or a moderator could possibly forward my request to someone who might actually be able to fulfill this request it would be greatly appreciated.