Bad customer service experience

I've been fighting this same thing for a few days now as well.  The 400+ minute wait times are ridiculous and that seems to be the only way to get in contact with anyone.  I had a 311 minute wait time yesterday afternoon that apparently ended up taking just over 1 hour, but I was away when they joined the chat since it was a 5 hour wait.  I started another one after that that gave me a 454 minute wait and I saw that one connected at 3:45am while I was still asleep.  I tried submitting another ticker where I didn't select the chat agent option and I'm curious to see how that goes.  It says up to as 10 day waiting period, but that is better than trying to catch a chat bot with unrealistic wait times who closes your ticket as "resolved" if you miss their 4 minute window.  Super frustrating.