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TokiPokiDoki's avatar
TokiPokiDoki
Newcomer
4 hours ago

Account Hacked

My EA account was hacked after the hacker reset the password multiple times before finally kicking me out of the account and putting their two emails on the account. After providing the "help chat" with a plethora of data, I was told my information wasn't "100%" correct, so I cannot get my account back. I gave some purchase history, IP history (where the account was located during the purchase), and account linking. I've had the account since the origin days. 

Also, the fact that I need to "sign in" to the chat bot help for "account hacked" problems is asinine.

1 Reply

  • Update: I have done the help chat multiple times to the point, I don't think the AI is sending me to the HelpChat. It is now saying "our advisors can't help with this problem" 

    Thanks EA