Banned - Stuck in loop - Not showing on help pages
Edit: For all the keyboard warriors that I see around the forum, save yourself some finger-pain and leave this thread. I posted this because I clearly can't appeal, and the ban is invalid. Thanks.
Edit 2: For anyone unable to appeal, please scroll to the bottom of this thread.
I am at a loss for words.
I purchased the game yesterday, to preload it and to play it today. Only to find that I am, just like a tonne of other people, stuck in a bug because of the game content not being recognized.
I tried to play one or two games via the community and ended up leaving because I got stuck in a spawn trap. Coming back later in hopes the game would get fixed, and I can play with my friends.
About an hour later, I get an e-mail that I am suspended??
Trying to launch the game, I see this;
I follow the "ban history" / "Penalty history" link to find out what in the world is going on, and I am brought to a page that says this???:
And then when following the "webform" that is linked on their ban appeal page, FAQ and this forum Ban info from this forum, it brings me to a generic FAQ help page where it redirects me back to the ban history tool where it shows no ban! :
In other words, I am stuck in a loop, haven't played 1 minute of the actual game and can't appeal.
For the love of god, help me! I want to play the game!
Edit 2: Hi Guys,
User Gripen888 found a way to appeal, even if the ban doesn't show in the penalty-history.
Go the the EA help pages and make sure to log-out or clear cookies. Then use the "Continue as a guest" option. https://help.ea.com/en/customer-care/
You can then go through the motions of filling in the form, as usual, appealing the ban.
From there, a new option "Contact us via email" will pop up. Press this, and you will get a notification regarding your case being opened.