Banned - Stuck in loop - Not showing on help pages

I get this on mai today, I never cheat only fixed mouse settings and ban :/

We define cheating as: • using specialized software to gain an unfair advantage, such as “aimbots” or “triggerbots” • using software that interferes with an EA service or another user’s account • using mods, unauthorized hardware, or unsupported accessories • intentionally engaging in “boosting,” killing teammates, or other prohibited behavior • using exploits to gain in-game items