Banned out of the blue
Hey IceBank-miceelf5,
Thanks for sending those over!
Based on the error messages you shared, your account does not seem to be banned. What you're seeing is not caused by the previous warning on the account or by any additional restrictions, which you would be able to see on your Penalty History. Sorry about the confusion; it sounds like you might've been given misleading information about the situation earlier.
Unrelated to any account actions, the account linking resistance you're experiencing is due to your EA account previously being linked to a different PlayStation Network account than the one you're trying to link now. EA account linking can be a bit confusing in this sense, as it can only be linked to one PSN account in its lifetime, unless you contact support for assistance.
If you want to link the EA account with a PSN account that isn't the one PlayStation found, please follow the steps below:
- Create a new case
Do not resume the one(s) you already made, as not to confuse our support team with less relevant past conversation(s) - Select Link my EA Account as the issue and populate the rest of the forum
I'd recommend being as descriptive as possible within the character limit, with a focus on re-linking the accidentally unlinked account - Select the Chat with us option and ask for their assistance with linking the PSN account
It might take a couple of tries, but support should be able to work with you on this. Let us know how it goes!- Create a new case
