Community ManagerKenziKsenia If you can't request a refund directly through the EA Help website, please select "Contact us" at the bottom of the page and send a help ticket. Please note that we're experiencing higher-than-usual wait times due to beta releases at the moment.
Ok thank you I have had a ticket open since August 11 and was having problems trying to reach out and chat with one of you guys so I closed that one out so I can try agian .So I just redid a new ticket I don't know if time change have anything to do with it but I reopen a new of the same issue so hopefully we can get this resolved tomorrow
Community ManagerThanks for the update. Since you’ve reopened a new ticket for the same issue, that should now be in the queue and picked up once it reaches its turn. I hope you get this resolved soon!
