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DokkiTokki's avatar
DokkiTokki
Seasoned Newcomer
1 year ago

Bought Sims 4 expansion pack twice, yet does not appear in library?

I just bought the businesses & hobbies expansion of Sims 4, yet the game is not appearing in my library or in game? I tried to buy it once with one of my cards, and then again with another card, and ...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

KenziKsenia​ If you can't request a refund directly through the EA Help website, please select "Contact us" at the bottom of the page and send a help ticket. Please note that we're experiencing higher-than-usual wait times due to beta releases at the moment. 

KenziKsenia's avatar
KenziKsenia
New Novice
7 months ago

Ok thank you I have had a ticket open since August  11 and was having problems trying to reach out and chat with one of you guys so I closed that one out so I can try agian .So  I just redid a new ticket  I don't know if time change have anything to do with it but I reopen a new of the same issue so hopefully we can get this resolved  tomorrow 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Thanks for the update. Since you’ve reopened a new ticket for the same issue, that should now be in the queue and picked up once it reaches its turn. I hope you get this resolved soon! 

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