Forum Discussion

YuNg_Spinage's avatar
YuNg_Spinage
Newcomer
17 hours ago
Solved

Can’t access ea account

Can’t login with email because I don’t have access to the email, but I can login to it through Xbox I doesn’t let me change information 

  • Hey YuNg_Spinage​

    Glad to hear that you can still sign in through Xbox!

    To update your email address, you'll want to reach out to our support team directly so they can help update those account details. The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

    Let us know how it goes, thanks! 

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey YuNg_Spinage​

    Glad to hear that you can still sign in through Xbox!

    To update your email address, you'll want to reach out to our support team directly so they can help update those account details. The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

    Let us know how it goes, thanks!