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AuRuS_RL's avatar
AuRuS_RL
New Novice
28 days ago

Can’t chamge my email

  I've been talking to tech support for a month and a half now, but they can't help me in any way, they refer to some kind of security system and can't help in any way. I haven't changed my email a...
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AuRuS_RL's avatar
AuRuS_RL
New Novice
5 days ago

EA_Lanna​ 

To my question "what is the error and when will it go away?" tech support does not tell me and simply answers "try it again," but this has been going on for four months. 

I no longer know what to do in this situation, and I don't understand why, as the official and sole owner of my account, I don't have the right to change my data.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 days ago

Hi AuRuS_RL​,

AuRuS_RL wrote:

I no longer know what to do in this situation,

I understand why you'd feel like that. It sounds like this has been a loop you've been trapped in for a while, and the solution you've received from the support team hasn't been solving it.

I'm sorry there isn't more I can do on this side to look into this for you. We're limited in what we can help with through the EA Forums, and account information/specifics are one of those areas we wouldn't have visibility into - it requires verifying the account, which only the support team can do. 

All I can recommend is to continue with the support team. It may be a frustrating experience, but they are the only team that can verify the account to help make account changes if you're not able to do so yourself. If they can help update the information, they will.

- EA_Lanna

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