Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. ...
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This is a brand new gaming PC running windows 11, so it's not the first issue.
Internet explorer doesn't exist anymore FYI. I have tried on MS Edge and Chrome.
I'll try again on a completely different device, but can you tell me why it would give me all those case numbers?
EA_Lanna
Community Manager
Community ManagerWhen you submit the ticket it should generate a case. It sounds like it might be bugging out, and I'm not sure why. I've reported it, so it's on their radar, but there's no ETA on that. In the meantime, you need to chat with our support team about restoring the EA account, so I'm hoping testing it on a different device might help you get one through.
Edit: playswithf1re are you contacting the support team from a different EA account to the one you need help with?
Also, do you have any accounts linked up, like a PSN or Xbox?
Edit #2: If you have a console linked up, try logging in using the console option, and see if the cases start to log in your 'My Cases' that way.
Yes, my playstation network account plays--with-FIRE is connected.
I only have one EA account, have only ever had one EA account, and with the exception of trying to open the chat while not logged in AT YOUR REQUEST i have always atempted to open the case from being logged into this account.
I have just tried creating case from a separate PC, running Linux Mint in Chrome. Same problem. Click chat, get the message
An advisor will email you soon
Your case number is #990473926
Stay tuned for a separate email from one of our advisors.So I tried firefox, same thing.
An advisor will email you soon
Your case number is #980408096
Stay tuned for a separate email from one of our advisors.I then tried my android phone - a google pixel 9, latest software installed. same thing - screenshot attached
So, it's clearly not my new gaming PC on windows 11, or my linux machine, or my phone - IT IS A PROBLEM WITH EA'S HELP NOT HELPING.
I have been trying to do this for 3 weeks now. My time is valuable, and I estimate I have spent 6 hours ATTEMPTING TO FIX A PROBLEM I DID NOT CAUSE, and at my billable rate my employer charges for my time, that would be $3000.
- EA_Lanna
Hi playswithf1re,
Thanks for testing if logging in through the connected PSN account helped the cases connect to the support team. I'm sorry it didn't work out. I know this has been a frustrating experience. 😞 It might be worth trying to create a case from a different email address and seeing if that helps the cases connect through to the support team. Can you try testing it with a different email address?
On a separate note, it occurred to me we've been focusing in this thread on the EA help site challenges so far, but we've yet to try the steps that could help solve the issue you're reaching out to support about, the @disabled.ea.com domain. You might not need to reach support for help with this.
When you see the domain @disabled.ea.com pop up, it usually means your EA account has expired and has been disabled, typically due to inactivity. To fix it, you'd enter the email address it was registered to and reset the EA account password. Once you do that, your email will replace the @disabled.ea.com one, and you’ll get access again. Have you tried this yet?
- EA_Lanna
(edit to update with new info)
While I have had other email addresses, as far as I can see (searching this email account for support cases in Battlefield 3 as far back as 2013) it has always been attached to the same email address I am using today.
I have just tried again to chat with support - and had the EXACT SAME EXTREMELY FRUSTRATING MESSAGE APPEAR.
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