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OVOBobby's avatar
OVOBobby
Newcomer
18 hours ago

Can’t speak to a real person on an Account ban

My account was banned for no apparent reason. I don’t use game chat. I don’t write in game chat. As of late I have only played Battlefield 6 on a PS5 while in a discord voice chat with friends. My account was randomly banned and I have appealed several times and every time it just says denied with no explanation. I have poured tons of money into this EA account and it is connected to my PS5. This was clearly an error to ban my account when I don’t say or do anything inappropriate. Every time I go to the get more help on EA help I can’t get through to a real person. This is the worst system & customer service I have ever seen. I hope someone on the forums can help me talk to a real person without just giving a generic response that puts me in a loop with the ai chat bot again. Every time I fill the form out to get this appeal it is denied with no explanation. 

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2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Hey OVOBobby​ when it comes to appealing a ban all appeals are done by following the steps in this help article

    Our live support team cannot help with anything ban or suspension-related. This would be why you are unable to create a live support case with the team to discuss it.

    Just so you know, all appeals are independently investigated by a member of the team and if you have had multiple appeals declined, then this would mean that they found evidence to support the ban.

    We are not able to assist with issues ike this here, the best thing I can recommend is to gather as much info as you can and appeal again.

    Darko

  • OVOBobby's avatar
    OVOBobby
    Newcomer
    15 hours ago

    This is sadly what I expected. Customer service saying theres legit no way to interact with a real human pertaining to a permanent ban. This is ridiculous because the assumption should not be that there is “evidence” to support the ban. Again i don't write in chat or talk in game chat so how can i have broken the terms of service? It’s despicable that as a loyal customer & gamer that forum support has no way to connect me to a person. That article you included doesn’t actually help me. Normally a solution actually solves the issue at hand but i guess to you it just matters that you marked your answer as a “solution”. This is a shame.  

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