Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi agihevub92ga,
It's been a few days, were you able to get through to the support team since?
If not, could you pop the answers to the following questions into your reply?
- What EA Help support options are you selecting in the case webform page (where it asks you to fill in more information)
- After you click 'Submit', are you switching tabs / closing or minizing the window, while waiting for an advisor?
- EA_Lanna
EA_LannaCommunity Manager
Community ManagerHi agihevub92ga,
In terms of the category, it looks like you are dealing with a compromised account. There may be some things you could try to help resecure the EA account without needing to connect with the support team. Please check out these few EA Help articles and try the steps they recommend:
- EA_Lanna
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