Cannot Unlink Xbox Account

Question

My EA account shows that it is linked to an Xbox account that I do not recognize. I am having trouble unlinking it.

I go to the Connected Accounts section on the website
I click 'Unlink' next to the Xbox account.
I get a confirmation window asking if I am sure I want to unlink with a checkbox at the bottom asking if I understand and wish to continue.
I check the box and click 'Unlink'.
The window goes away and nothing happens

Please help me unlink this Xbox account from my EA account.

ea_aljo · Answer

Hi there. We're not able to help with account related issues over the EA Forums. Please open a case with an advisor to see if they can assist. That can be done by using the 'Contact us' button at the bottom of this page. Thank you.

manjiger · Answer

The EA Help website is not helpful.The chat bot endlessly loops me back to an article that doesn't help.When I try to open a case, I get pointed to the same article.Whenever I click a button to talk to an advisor, I get sent to a page that says "This issue is not supported by advisors".This is ridiculous.

ea_aljo · Answer

Try these steps:

Go to https://help.ea.com/en/help-home/
Type EA Account into the search field
Select the EA Account tile
Click on See more topics
Click on 'I need to update my EA account information'
Click on the option for chat

That should get you in touch with an advisor.

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Cannot Unlink Xbox Account

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