Forum Discussion

Manjiger's avatar
Manjiger
Rising Newcomer
22 days ago

Cannot Unlink Xbox Account

My EA account shows that it is linked to an Xbox account that I do not recognize. I am having trouble unlinking it. I go to the Connected Accounts section on the website I click 'Unlink' next to t...
account linking
Manjiger's avatar
Manjiger
Rising Newcomer
20 days ago

The EA Help website is not helpful.

The chat bot endlessly loops me back to an article that doesn't help.

When I try to open a case, I get pointed to the same article.

Whenever I click a button to talk to an advisor, I get sent to a page that says "This issue is not supported by advisors".

This is ridiculous.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Try these steps:

    1. Go to https://help.ea.com/en/help-home/
    2. Type EA Account into the search field
    3. Select the EA Account tile
    4. Click on See more topics
    5. Click on 'I need to update my EA account information'
    6. Click on the option for chat


    That should get you in touch with an advisor.

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