Community ManagerTesting here and not having issues with the code or opening a case so wondering if this is something on your side.
Have you tried a difficult browser to see if that helps with opening a case?
Darko
Hi,
Thank you for your reply.
First of all, I was unable to contact EA support for two reasons:
1) Sometimes when you try to sumbit a ticket via EA help website without an account, it asks you to log in to your account, which is kind of doesn't make any sense if I can't access my account. I'm guessing it has to do with the number of attempts to submit tickets that has been done recently (and I've been trying to submit a lot of tickets for the following reason)
2) Sorry, but the EA support site (especially the chat with us feature) is glitchy and not working. I tried two different browsers, Edge and Firefox, in different modes, and as soon as I got to the stage where I need to wait for support to connect with me, it just told me “Your approximate wait time: 1 minute” and I had no idea what should be next, I waited 30 minutes+ and nothing after that. So I had to try again and again until the EA site asked me to log in to talk to support, even though I didn't have an account.
Apparently this worked when I used the Safari browser on my phone, and only then did the website work properly and the actual support window opened (which took me a few days with more attempts).
So far I've spent 2 days trying to contact support only because the site itself wasn't working properly, and there is no other way to contact support via email as an example.
Btw after I was able to contact support via phone, it was a nice and easy experience, so respect to your team, but like I said, the site just doesn't work (to put it mildly, then it asks me to log in to my account to talk to support, then it just doesn't connect me to support), and there are simply no other options to contact support, and no instructions either.
So actually the problem was on my mail provider's side, as I was able through hoop jumping to find a test email header from you and see that the SFP, DKIM and DMARC checks passed, but my mail server just bounced email back without even notifying me (it didn't even put this to spam). I'm dealing with my email provider right now, and yes, the way they work is not your fault.
As I said, the customer service itself is good and responsive, but the frustration of not being able to contact them was really disappointing (to put it mildly).
Anyway, I'm glad it's all sorted out now. Anyway, thanks for the reply, I'm also glad you responded here.
Community Manager
Community Admin
