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Lunari32's avatar
Lunari32
Seasoned Newcomer
14 hours ago

Can't Login to My EA Account At All!

Ok so I'm getting frustrated with trying to figure this out, I've been trying to login for several weeks now but can't, I even had to create a new account just to post this! I really don't want to lose my old account as I've had it for years and have spent probably at least $200 on add-ons/ expansion packs for the Sims 4 (literally the only EA game I play) and it'd be such a waste to lose all that. Now on to the problem itself, I have tried to login many times, must be at least 10-15 by now, but every-single-time it says my password is incorrect, I've double and triple-checked it many times just for it to still say its incorrect! I have also reset and changed my password many times just for it to say its wrong even then! And trying to get help was of no use, I was just running in circles with a bot who just looped me back to the login page, as if that'll help! I am so confused as to why it is doing this and frustrated that it refuses to work, I really don't want to lose my account and am torn on what to do, so please if anyone can help I'd really appreciate it. (I can clarify any info if need be! I tried my best to make this as coherent as possible)

2 Replies

  • Lunari32's avatar
    Lunari32
    Seasoned Newcomer
    13 hours ago

    Yes, I'm sure very sure it's the same account. It lets me reset the password with no problem, but even when I reset the password, neither the old or new passwords work- no matter how many times I check and confirm that it should be correct. At this point I have also figured out that it's definitely not a device problem, tried it on multiple devices and got this same result but am able to sign into this secondary account with no issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hello! So sorry to hear about your issues with logging in. That would obviously be incredibly frustrating. So, as far as your issue goes, are you absolutely positive you're trying to sign in with the same account that you're changing the password for? It can be easy to get these mixed up.

    When you change the password, I assume it's telling you it was successful? 

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