Hacker linked wrong EA account to my Steam – can't unlink, support stuck

Question

I'm in a really frustrating situation and hoping someone here can offer some advice.

Here's what happened:

Recently, my email was compromised. Since both my Steam account and EA account were tied to that email, the hacker gained access to both. During the breach, they linked my Steam account to a completely different EA account that does not belong to me.

The good news is that after a lot of effort, I have successfully recovered all three — my email, my Steam account, and my original EA account. I can now log into everything normally.

However, here's the real problem:

Even though I have full control of all my accounts, the wrong EA account that the hacker linked to my Steam is still there. I've tried every standard method to unlink it (like going into Steam settings and removing the connection), but the system simply won't let me disconnect it.

To make things worse, when I try to contact EA support via live chat to resolve this, I get a message saying: "Live chat does not support this issue." This means I can't even reach a human agent to explain my situation.

So now I'm stuck with someone else's EA account permanently attached to my Steam profile, and I have no way to contact support about it. I'm worried this might cause issues down the line with account security or game ownership.

Has anyone experienced something similar? Is there any alternative way to contact EA or Steam support for this kind of problem? Any help or suggestions would be greatly appreciated!

j3essi3 · Answer

Same here just lost my ea account and lost the email to log into it my xbox account is linked to it and everytime i try to log in with xbox it ask me to verify with an email and a auth app that i dont have access to went to ea support and they told me they couldnt do nothing because i dont own the account even when i showed ownership of my xbox account they ask for a code from the email that i cant even enter anymore.

debuyuusha · Answer

I have no way to unlink this account that doesn't belong to me. To make it even more hopeless, I can never reach a human customer service agent. My only option is to play through the EA client, but my SteamDeck can't run the EA client. When I tried to link my original EA account to my other Steam account, it told me it's already linked to my previous account — yet when I check on the EA website, there's no binding information shown at all. I can't do anything, and I don't even understand what's going on.

debuyuusha · Answer

I have no way to unlink this account that doesn't belong to me. To make it even more hopeless, I can never reach a human customer service agent. My only option is to play through the EA client, but my SteamDeck can't run the EA client. When I tried to link my original EA account to my other Steam account, it told me it's already linked to my previous account — yet when I check on the EA website, there's no binding information shown at all. I can't do anything, and I don't even understand what's going on