Forum Discussion

Patesh's avatar
Patesh
Rising Newcomer
10 months ago
Solved

Can't retrieve an lost email on my account

My EA account was linked to my Xbox. Some time ago I've change my email in the xbox account because I lost access to it. As expected, that email was not changed on the EA side. So now everytime I cli...
account linking
advice
  • EA_Darko's avatar
    EA_Darko
    10 months ago

    Sorry to say Patesh but if our team has advised that the info you provided is not enough to verify account ownership then there would  be nothing that we can do to change this.

    The best thing I can recommend is to gather as much additional info as possible and speak with the team again.

    Darko

Patesh's avatar
Patesh
Rising Newcomer
10 months ago

Well, that was the answer of all 7 tries I've made. I've shared all of my emails, all possible gametags on xbox account, home address. I have a screenshot, proving that I bought a EA Pro subscription, on a credit card that has my name on it.
The subscription is active for more almost 1 year, and it's automatic renew. The solution that EA gave was to cancel my credit card. That is wrong in so many layers. But all good, it's just one customer that the company lost, there are millions more out there. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
10 months ago

If unable to verify account ownership then I'm sorry to say but there is nothing we can do on the forums to assist with this. 

All we can recommend is what we have already suggested above.

Darko

Recent Discussions