Community ManagerThanks for providing such a detailed description of your situation. I'd recommend submitting your case through this web form.
You can also select an Account Issue when going through the chatbot flow. That may allow the system to display the Chat with Us option so you can connect with a human advisor directly.
Thank you for the advice, EA_LunardustCat.
I followed your instructions exactly. I selected 'Account Issue' through the chatbot flow, and the "Chat with Us" option did finally appear. However, the system is completely broken even through this channel.
Instead of launching a live chat session, clicking the button instantly forced me to a page stating that an email would be sent to me shortly. To make matters worse, that page froze completely, and no verification or case email has arrived at my address.
I am attaching the screenshots of this entire process step-by-step. As you can see in the final screenshot, the system just stalls indefinitely, and the email never arrives.
This proves once again that my account is completely trapped in a severe backend technical loop where every single automated support channel (Penalty History, Live Chat, and Email) is entirely non-functional.
Since all available automated methods on EA Help have officially failed, could you please step in as a Community Manager and manually escalate this case along with my Hong Kong IP evidence to the Terms of Service team? I have no other way to reach them. Thank you.
Community Manager
Community Admin
