Forum Discussion

EhsanTravka1369's avatar
EhsanTravka1369
Newcomer
3 months ago

change password

i change password mant time but againe error
login issue
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

applegocronch​ Thanks for the additional information. Can you please try to Clean Boot: How to clean or safe boot your computer. Once that's done, restart your PC and launch the EA app to see if you're able to log in. After logging in, try launching the game again from Steam. 

Let us know if that works.

  • applegocronch's avatar
    applegocronch
    Rising Novice
    2 months ago

    I safe booted my computer, and can still launch and log in to the EA app, but the same thing keeps happening when I launch it from Steam.

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Perhaps your Steam account is linked to a different EA account. If you check the Connected Accounts tab in your EA Account settings, do you see the same Steam account linked to your EA account? 

      • applegocronch's avatar
        applegocronch
        Rising Novice
        2 months ago

        It says there's no linked accounts, but when I try to link it to my Steam account, it says that it's already connected to the same email that I've been using for it.

         

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