Changed EA ID - Only Changed in Some Places

Once again reporting back.

First agent listened to the issue, reviewed provided evidence, then transferred me to a second claiming they could help.

Second agent listened, seemed to understand, said "it must be a glitch" and then started talking about updating my notes and asked me to post on the forums because that is what's needed to fix the problem. When I asked about my ticket being elevated I was told there is no further elevation, that chat was the highest it could go. When I then asked if my ticket / case number can be elevated to a back end support team who do not interact directly with customers I was told they don't exist, then thanked and disconnected. 

So basically round and round we go.

I thought you EA_Darko​ would at least want to know the chat agents are claiming you CMs have magical powers.