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Newcomer

17 hours ago

Charged 3x for Battlefield Season 3 Preorder

Hello!

In the BF6 client on PC, I bought the preorder for S3. However, the client said it had failed. So I tried again. It said it failed again. So I tried a different card and that too said it failed.

However, I was charged THREE TIMEs and the website won't let me request a refund & the chat bot refuses to connect me to a human.

Can anyone help?

account info

ea help

1 Reply

ElliotLH
Hero+
10 hours ago
Hi GerbilIV,

If you saw messages saying the transactions failed, there is a chance that they'll drop off your account. They may be pending or so on. It might be worth keeping an eye on your bank account in case that's what happens.

You could also give this link a try, as it might let you get through to EA Help to ask them to double check:

https://help.ea.com/en/customer-care/

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