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lilsezzy's avatar
lilsezzy
Newcomer
5 months ago
Solved

Charged twice by EA and nowhere to apply for refund!!!!

So I purchased the Sims 4 to rent pack - which I love! however, when I looked at my bank account EA has charged me twice for the same game. I have looked through so many different ways to contact the...
advice
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Hi there lilsezzy 

    If you're seeing a duplicate charge on your EA account, we'll need the live support team to review your billing information and get a refund processed for you- here on the forums we don't have access to your account details to submit a refund.

    Please submit a new help request on the site here and select live chat as your contact option to speak with support on this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 months ago

Hi there lilsezzy 

If you're seeing a duplicate charge on your EA account, we'll need the live support team to review your billing information and get a refund processed for you- here on the forums we don't have access to your account details to submit a refund.

Please submit a new help request on the site here and select live chat as your contact option to speak with support on this. 

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