Forum Discussion

ppsh9o's avatar
ppsh9o
Rising Novice
10 days ago
Solved

"Chat with us" no response after 3 cases sent. Can't change email address

I want to change my email address but when I try to change it I get a message saying "We can't complete your request. Your email address may not be valid or you may have recently updated it". I have...
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account linking
  • EA_cuervo's avatar
    EA_cuervo
    9 days ago

    It seems that you're following the correct steps. However, if you're not seeing any chat window pop-up, please double-check if you have any ad/pop-up blocker in your browser and try to temporarily disable it. 

    If that doesn't work, please try while using your browser in Incognito mode. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 days ago

Hi there, 

I'm sorry to hear you're having problems changing your email. What happens when you try to start a chat? 

ppsh9o's avatar
ppsh9o
Rising Novice
9 days ago

Hi, when I enter my case in the chat with us section and send it, a screen appears saying that my case was sent, followed by my case number and the time it supposed to be answered (most of the time it says 3mins) I dont know what more im supposed to do, but I think im supposed to stay in that tab until someone answer.

My last case status says "Resolved" but I still can't change my email address:

Thank you for answering!EA_cuervo​ 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    It seems that you're following the correct steps. However, if you're not seeing any chat window pop-up, please double-check if you have any ad/pop-up blocker in your browser and try to temporarily disable it. 

    If that doesn't work, please try while using your browser in Incognito mode. 

    • ppsh9o's avatar
      ppsh9o
      Rising Novice
      9 days ago

      Thank you, I was able to chat with customer service by turning off temporarily window pop-up in my browser and in windows settings and was able to change my email address too.

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        8 days ago

        I'm glad to know you managed to get help with that! Feel free to post again if you need anything else! Have fun with your games! 

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