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JustCain24's avatar
JustCain24
Newcomer
23 days ago
Solved

Chinese steam account linked to my account

I have a Chinese Steam account linked to my EA account and I can't unlink it to link my steam account
the Chinese account has been banned playing Apex through my account with hacks or something, therefore not allowing me to unlink it myself.  I've had multiple EA support people through chat say they would help if they had the power because they can clearly see it's not my account, now I have done an appeal but obviously just got peeped at and declined. (Probably didn't even read the description similar to this explaining why I've asked for the appeal in turn for unlinking the Chinese steam account) Can anyone help me here and get this Hacked profile unlinked from my account??...

account linking
ea help

4 Replies

  • av3ryll25's avatar
    av3ryll25
    Seasoned Newcomer
    23 days ago

    I am currently having the exact same problem, but the EA chat feature is no help to this issue, and the TOS team doesn't take any time to actually investigate these types of problems because it is much easier for them to just deny the appeal. It is hurting their customers and putting them at risk for further information and identity theft, and I wish they took that more seriously.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Our TOS team will review all account info av3ryll25​ so if they are denying an appeal then it means that they have found evidence to support the ban.

    Darko

  • av3ryll25's avatar
    av3ryll25
    Seasoned Newcomer
    22 days ago

    The ban is valid, I have no doubt about that. The problem is that the ban belongs to the account that compromised my EA account, not me. I totally believe that whoever hacked my account was banned for good reason, but I am now being punished for their crimes because of a security breach. I have never had a ban issued to me because I have never broken the rules. I don’t need someone to revole the ban necessarily, I just need someone to unlink the banned steam account from my EA account. However, since EA will not unlink this steam account from my EA account, I no longer can play the games I have purchased and my privacy is still at risk.

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