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M7MD-MA12's avatar
M7MD-MA12
Rising Newcomer
3 days ago
Solved

Connect to Xbox account

Hello, when I try to connect to an Xbox account, it tells me that it wants to disconnect from the previous account. When I go to the connect option, I don't find any accounts connected to it except Steam and

Epic Games.

 

 

 

 

  • Hey M7MD-MA12​,

    It looks like you've linked a different Xbox account in the past than the one you're linking now. If you look at our unlinking article:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

    Unfortunately you won't be able to link a new one. You can always relink the old Xbox account though.

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey M7MD-MA12​,

    It looks like you've linked a different Xbox account in the past than the one you're linking now. If you look at our unlinking article:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

    Unfortunately you won't be able to link a new one. You can always relink the old Xbox account though.

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