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Kubena27's avatar
Kubena27
Newcomer
2 months ago
Solved

Contact EA

So i need to contact EA beacuse of a linking issue i have on my EA account.  My EA account was linked to 2 playstation accounts that doesnt exist anymore, i logged in and unlinked those accounts  bu...
account info
  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Hi there. You'll need to open a case with an advisor to see if they can help with this. Please follow the instructions here. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
23 days ago

Did they close the case due to not responding? If so, open another and make sure you don't miss their response. Also, if you submit a case and resume it before getting a response, that will pull the case from the queue so it won't be there for an advisor to respond to. Make sure you don't resume a case and just wait for the advisor to respond instead.

My4girls92's avatar
My4girls92
Seasoned Novice
23 days ago

I never responded because they responded to me at 3:05am in the morning randomly and closed the case after 4 mins. Doesn’t help me much if that’s the case. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    I know the wait times have been very long recently. Hopefully, those are getting better after the weekend. The best I can advise is to try again.

  • Kalevilantio82's avatar
    Kalevilantio82
    Seasoned Rookie
    23 days ago

    How do you explain that nothing happens in those chats?

    I mean other than xxxminutes calculation that does not go down and 99+ people in queue?

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