Does anyone know how to get ahold of higher management at EA help?
I'm seriously at a loss. Now about 2 months ago at this point; I foolishly bought 2 sims expansion packs. Despite my EA app bugging out. I ended up being double charged. I had chosen PayPal pay in 4. But got charged for both pay in 4 and the total for the games. I disputed this with EA and paypal. But EA never responded.
When I did get a response, the agent kept acting like they didn't understand what i meant. All the way until paypal gave me a refund for the 2nd charge. Then suddenly I got an email from EA accusing me of a charge back, warning me my account was going to be watched, etc. I'd never seen the like. So I reached out, I appealed, gave them screenshots of my charges. But they claimed that it doesn't count because they didn't charge me twice on their end I just got charged twice anyway. And they took my games. And my account still gets watched.
No attempts to communicate. Just weeks and hours of effort on my end. And explaining things to agents who don't know what's happening, because what I said before isn't being kept track of. My only options are reopening the same chat and keeping to appeal this status. Meanwhile no games. It's crazy to treat someone who literally paid, and just didn't want to pay double, like this. Especially given how much I've paid this company over the years.
Does anyone have advice?
