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bobslime's avatar
bobslime
Rising Newcomer
24 days ago
Solved

Deleted Email

I've been looking to contact tech support in order to change my linked email to my account.

The story: My email was breached and I went through tech support provided by Microsoft and the result of the process was the quarantine and eventual deletion of my email account. 

I was able to log into my account via launching a steam game in order to contact chat. 

accessibility
account linking
  • EA_Pythia's avatar
    EA_Pythia
    24 days ago

    Hello bobslime​,

    please contact EA Support, so they can help you recover your EA account and change the e-mail to a new one. We can't help with account issues like these here in the forum. 

3 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hello bobslime​,

    please contact EA Support, so they can help you recover your EA account and change the e-mail to a new one. We can't help with account issues like these here in the forum. 

  • bobslime's avatar
    bobslime
    Rising Newcomer
    24 days ago

    Hi EA_Pythia​ I'm unsure where to go to find the correct support i need. I have followed "Manage Account > Email" and ended up on a verify email page. Are you able to help me?

     

  • ElliotLH's avatar
    ElliotLH
    Hero+
    24 days ago

    Hi bobslime,

    The steps should be: select the "EA Account" tile -> "See all help topics" -> "I want to update my EA email". 

    There should be a chat option beneath the articles that load. When I tried just now, it showed a 3 minute wait. 

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