Forum Discussion

Rising Newcomer

7 months ago

Solved

Disabled.ea.com

I haven't played an ea game in a while and wanted to play the new battle feild but when I tried to get on, was unable to because it said I didn't have a linked ea account. So I got on ea and tried to link my account and I was given a message that it was link to an email from disabled.ea.com. I have been trying to get a hold of customer support for the last 3 days now and still can get a hold of anyone to help.

account info

discussion

EA_Lanna
7 months ago
Hi Bubbatom12,

You may be able to update the email on your side:

This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. - Source: [GUIDE] EA Account Help: Disabled Account

- EA_Lanna

4 Replies

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EA_Lanna
Community Manager
7 months ago
Hi Bubbatom12,

You may be able to update the email on your side:

This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. - Source: [GUIDE] EA Account Help: Disabled Account

- EA_Lanna
Bubbatom12
Rising Newcomer
7 months ago
Unfortunately that didn't work. I have tried to contact ea support but it will not let me open a new case.
EA_Lanna
Community Manager
6 months ago
Hi Bubbatom12,

Apologies, I missed your notification. Were you able to contact the support team since your message?

- EA_Lanna
EA_Lanna
Community Manager
6 months ago
Hi Bubbatom12,

It's been a while, we're hoping that means you were able to contact our support team for help. 🙂

We're going to wrap up this discussion for now, but if there's anything else you'd like to share or ask, don't hesitate to start a new thread or jump into an active one. We'll do our best to help with recommendations.

Thanks and happy gaming o/

- EA_Lanna