Hi, yes, I spoke to PayPal after being told by the eahelp agents that they could neither see the 2nd charge nor help with it at all. Meanwhile, the pay-in-4 plan was still active. Paypal ended up refunding the 2nd charge, but then I got hit with a chargeback, and everything went awful. Since the order ended up like that, no pay-in-4 plan. No games, and a warning on my account. But now I am still dealing with the same issue affecting my account to this day. I actually just made a post about it.
The whole experience was so upsetting I hadn't even touched the sims for months, and when I finally wanted to again, I found that I still had a warning on my account. And a little notice about all the games and freebies for early purchase, that had been removed from my account due to this issue. And now I am having issues with launching the game.
Community ManagerHey LBonne24 seems to be a lot going on and can understand the frustration. If our live support team advised that you will need to appeal a ban then the best thing I can recommend is to take a look at this help article and follow the steps to speak with our team about this.
We don't have the ability to discuss your account with you on the forums so we'd not be able to assist much further with this here
Darko
I appealed again yesterday, as advised by eahelp, and just got back another email saying that they had processed the violation correctly and because I reached out this second time, the matter would be considered closed. There was no mention of whether there were additional sanctions on my account other than a warning. I understand that you can't go into my account deeply on the forums, which makes sense, but is there a way to speak with anyone on the phone at all? I feel like of there had been someone to speak with on the phone when this first happened I wouldn't be here today with this issue..
I have tried to go through all proper avenues from the onset of this issue, there's literally a trail on this site as well. Including the ea app error I experienced earlier that day prior to purchasing any games. And those issues were reached out to with eahelp as well. All of which should have shown that whatever caused the error with the later double charge wasn't on my end but some system error likely from the ea app. But I got penalized instead.
I'm at a loss.
Community ManagerSorry to say LBonne24 but if after multiple investigations our team declined the appeals and upehld the ban then there would be nothing that we can do to change this.
I know you wanted better news but we simply cannot assist with these issues here. You can try appealing again and gathering as much additional information as you can.
Darko
Community Manager
Community Admin
