Does anyone work in EA support anymore?
I have an email address thats supposedly been “deactivated” since I haven’t played an ea game on my Xbox for years but the ea support website has no option to chat with anyone. Every time I “create a...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey travis_beery,
I'm sorry to hear you've been having trouble contacting EA Help Support. If you're not getting the chat option when trying to contact them, please try selecting "EA Account" as a product and "I need help updating my EA account" as a subject.
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
That's funny ..I've been waitin on someone to chat with for over 3 hrs now and still have a 303 minute wait
Here it is 8:40 and still waitin for someone to get on chat ..been waitin since 4:30 at 295 minutes..now it's 319 minutes.. I think someone is milking there job
- EA_cuervo
Just a quick update to let you know that the EA Help chat is working and available for support. However, please be aware that wait times may be a bit longer than usual due to the recent beta game releases, which have increased the number of incoming requests.
We understand delays can be frustrating, but the support team is actively working through cases, and players are continuing to get assistance
Sounds nice in theory. You start the chat then get put in a 4 hour queue. Then when someone finally comes by, the person isn’t notified of this and the agent leaves the chat, because who waits in front of their phone for 4 hours staring at an empty chat screen? This has been my experience all weekend.
This is the worst customer support I’ve ever dealt with. Shameful. You have many people trying to play games they paid money for, but they are unable to access due to the current horrific account linking policy. Even if it was an oversight- fix it. Remove all deactivated accounts to allow players to connect their new account so that they can play the games they paid for. If I wish to purchase and play a game in the future (if I can ever unlink the deactivated account), how can I trust a company with service like this? I can’t. Nobody can.
